Telephone Consumer Protection Act (TCPA) Policy

Effective Date: June 3, 2025

1. Introduction

Oneclickaway Inc (“Oneclickaway,” “we,” “us,” or “our”) operates the website Oneclickaway .com. We are an authorized retailer for top internet carriers in the United States of America. Our website serves as a platform for customers to compare internet carriers in their zip code, with the primary call to action being inbound phone calls to our Oneclickaway call center agents.

This Telephone Consumer Protection Act (TCPA) Policy outlines our commitment to complying with the TCPA (47 U.S.C. § 227) and its implementing regulations, as well as relevant state telemarketing laws, which regulate telephone solicitations, automated calls, prerecorded messages, and text messages. While our website primarily generates inbound calls and does not store customer data online, we understand that TCPA compliance is paramount for all telemarketing activities, including those initiated by inbound inquiries that may lead to subsequent communications.

2. Scope of this Policy

This policy applies to all telephone communications (including voice calls and text messages) made by or on behalf of Oneclickaway Inc, regardless of whether they are initiated by Oneclickaway or are in response to a customer’s inbound call. This includes, but is not limited to:

• Inbound calls from customers generated by paid search ads on Oneclickaway .com.
• Any follow-up communications initiated by Oneclickaway agents in response to these inbound calls.
• Any outbound calls or text messages made for marketing or informational purposes.

3. Key TCPA Compliance Principles

Oneclickaway Inc is committed to adhering to the following core principles to ensure TCPA compliance:

• Prior Express Consent: We will not make any telemarketing calls or send any telemarketing text messages using an automatic telephone dialing system (ATDS) or an artificial or prerecorded voice without obtaining the recipient’s “prior express written consent.”
• One-to-One Consent (Effective January 27, 2025): For any “robocalls” or “robotexts” (i.e., sent using an ATDS or artificial/prerecorded voice) for marketing purposes, we will ensure that consent is obtained on a “one-to-one” basis. This means that if we are generating leads or if a customer provides consent via a comparison-shopping website, the consent must clearly and conspicuously authorize only Oneclickaway Inc to deliver marketing calls or texts, or, if for multiple sellers, each seller must be individually identified and explicitly consented to.
• Do Not Call (DNC) Registry Compliance:
  • We will maintain an internal “Do Not Call” list of individuals who have requested not to receive telemarketing calls from Urbanwireless.
  • We will honor all requests to be placed on our internal DNC list promptly and permanently.
  • We will regularly (at least every 31 days) scrub our calling lists against the National Do Not Call Registry to ensure we do not call numbers on this registry without prior express written consent or an established business relationship exemption (if applicable and strictly defined).
  • We will also comply with any applicable state specific Do Not Call registries.
• Calling Time Restrictions: Telemarketing calls will only be made between 8:00 AM and 9:00 PM local time of the recipient.
• Clear Identification: All telephone communications will clearly and conspicuously identify:
  • The name of the individual making the call (our agent).
  • The name of the entity on whose behalf the call is being made (Oneclickaway USA LLC).
  • A telephone number or address where Oneclickaway can be reached.
• Opt-Out Mechanisms:
  • For any prerecorded telemarketing messages, we will provide an automated, interactive voice or keypress operated opt-out mechanism at the outset of the message.
  • We will also honor revocation of consent made in any reasonable manner, including but not limited to, replying “STOP,” “QUIT,” “END,” “REVOKE,” “OPT OUT,” “CANCEL,” or “UNSUBSCRIBE” to a text message, or verbally requesting to be placed on the DNC list during a call.
  • Requests to revoke consent will be honored within ten (10) business days.
  • Following a revocation request, we may send a single, one-time text message or make a single phone call solely to confirm the revocation of consent. This confirmation message will not contain any marketing or promotional information.
• No Automated Dialing/Prerecorded Messages for Inbound-Initiated Follow-ups without Consent: Even if an inbound call initiates a customer relationship, we will not use an ATDS or prerecorded messages for subsequent marketing calls or texts unless we have obtained the necessary prior express written consent for such specific communications. Our primary mode of interaction from website-generated leads is live inbound calls.
• No Abandoned Calls: We will adhere to FCC rules regarding abandoned calls, ensuring that live agents are available to speak with consumers when a call is answered.
• Caller ID Transmission: We will transmit accurate caller ID information that allows the recipient to identify Oneclickaway USA LLC.

4. Specific Considerations for Oneclickaway USA LLC’s Business Model

Given that Oneclickaway .com generates “call-in leads” and does not store customer data online for outbound marketing purposes, our primary focus is on ensuring compliance with inbound call handling and any subsequent, explicit consent for further communication.

• Website Design for Inbound Calls:
  • While the Website promotes inbound calls, any potential future development that might include a form for customers to submit their phone number for us to call them back will require clear and conspicuous disclosures and an opt-in mechanism for prior express written consent, specifically identifying Oneclickaway In cand stating that marketing calls/texts may use automated technology and that consent is not a condition of purchase.
  • Currently, since the action is purely inbound (customer dials us), the TCPA’s consent requirements for outbound calls do not apply to the initial inbound call itself. However, TCPA rules do apply to how our agents handle those inbound calls and any subsequent outbound contact we initiate.
• Agent Training: All Oneclickaway call center agents will be thoroughly trained on TCPA compliance, including:
  • Proper identification procedures.
  • Respecting DNC requests.
  • Understanding the distinction between inbound and outbound call requirements.
  • How to handle customer inquiries about our services and offer information without violating telemarketing rules.
  • How to obtain explicit consent for any future marketing communications (e.g., if a customer requests a follow-up call at a later date, and that follow-up would be considered a telemarketing call under TCPA).
• Call Recording and Consent: If calls are recorded for quality assurance or training purposes, agents will clearly inform the customer at the beginning of the call that the call may be recorded and obtain their consent.
• No Unsolicited Outbound Marketing from Website Leads: Our current model focuses on inbound calls. Oneclickaway will not initiate unsolicited outbound telemarketing calls or text messages to individuals whose only interaction with Oneclickaway .com was to place an inbound call, unless specific prior express written consent has been obtained for such outbound communications.

5. Data Retention and Record Keeping

Although Oneclickaway .com does not store customer data online, Oneclickaway Inc will maintain records of all telemarketing activities as required by law, including:

• Records of our internal Do Not Call list and compliance with the National DNC Registry.
• Any records of prior express written consent obtained for outbound communications.
• Training materials for agents on TCPA compliance.
• Records of any consumer complaints related to telephone solicitations.

These records will be securely stored and accessible for compliance auditing purposes.

6. Enforcement and Penalties

Violations of the TCPA can result in significant penalties, including statutory damages of $500 per violation, and up to $1,500 per violation for willful or knowing non-compliance. These penalties can accumulate quickly, potentially leading to substantial financial liability, including class-action lawsuits. Oneclickaway Inc is committed to avoiding such violations through strict adherence to this policy.

7. Policy Review and Updates

This TCPA Policy will be reviewed periodically and updated as necessary to reflect changes in federal and state laws, FCC regulations, and best practices in telemarketing compliance.

8. Contact Information

For any questions or concerns regarding this TCPA Policy or our telemarketing practices, please contact us:

Oneclickaway Inc SKS Building 39829 Paseo Padre Parkway, Fremont, CA 94538 USA

Phone: (689) 241-6305 Email: Compliance@Oneclickaway.co