Call Us
Talk to an agent about new service, what your address can get and placing the order. For an existing account, a bill or a fault, contact Xfinity directly.
(888) 889-4095 Call nowOrder Help
Help with a new Xfinity order
Existing Xfinity customers get account, billing and fault help from Xfinity directly, and its support line is the quickest route. Call OneClickAway for new service, plan comparisons and placing an order.
OneClickAway runs this line as an independent authorized retailer. It is not a Comcast or Xfinity line.
Reach us
Talk to a real person
Every option below reaches the same place: a OneClickAway agent who can help with a new order.
Order Line Hours
The line is open during these hours.
- Mon – Fri 8AM – 9PM
- Sat – Sun 9AM – 6PM
Prefer a Callback?
Short on time? Call and ask your agent for a callback at a better time; they'll call you back during open hours.
Request a callbackCommon topics
What your agent handles
OneClickAway takes new orders; it isn’t an account line. Here’s what your agent does directly. A fault, a charge or an outage on an existing account belongs with Xfinity, and your agent will tell you so rather than keep you on the phone.
New Service & Availability
Share your ZIP and your agent goes through the Xfinity plans reported there. Xfinity confirms the exact address before anything is ordered, so the list is a starting point, not a promise. You hear the promotional rate, how long it lasts and what the bill becomes afterward.
Comparing Plans & Bundles
Your agent matches the speed tiers to how your household uses the internet and prices equipment, Mobile lines and TV add-ons separately, so you see the full monthly cost, not just the headline. If another provider in your ZIP fits better, they’ll say so.
Placing an Order
Your agent enters the order in Xfinity’s system and goes through install options, the appointment window and what to have ready on the day. Once the service is active, the account is with Xfinity, so billing, repairs and changes are handled by Xfinity.
